To ensure the highest level of data security and regulatory compliance, FXTRADING.com utilizes an automated, encrypted KYC (Know Your Customer) system for updating your registered residential address. This process eliminates the need for manual data entry and ensures your personal information is handled within a secure environment.
1. Address Submission for Unverified Accounts
Unverified accounts can establish their residential address during the initial Identity Verification (KYC) process without manual input.
Automatic Data Extraction: When you upload your Identity Document (ID) or Proof of Address (PoA), the KYC system automatically detects and extracts your address information.
No Manual Entry Required: Users are not required to manually type their residential country or specific street details into the portal.
System Validation: The system cross-references the extracted data against your uploaded documents to ensure accuracy.
2. Address Updates for Verified Accounts
For verified accounts that require an address change due to relocation, the update process is handled through a secure re-verification trigger.
Standard Maintenance: Once an account is verified, additional address submissions are generally not required unless a change occurs.
Initiating a Change: If your residence has changed, you must notify the support team via Live Chat or Email to request an update.
Secure Re-verification Link: Our team will provide a secure, encrypted link to the KYC portal. You will upload your new documents directly into this system.
Security Protocol: To protect your privacy, do not send Proof of Address documents directly to staff members via email or chat. All document handling must occur within the encrypted KYC environment.
3. Relocating to a New Country
Users relocating to a new country must follow specific steps to ensure their account remains compliant with local jurisdictional requirements.
Notification: Contact the Customer Success team immediately upon moving to a different country.
Jurisdictional Transition: We will facilitate a secure update through the KYC portal to align your account with the regulations of your new country of residence.
Service Availability Check: Before initiating a move, please verify that FXTRADING.com provides services in your new country of residence.
Contact Support
If you need assistance with your address update or have questions regarding document requirements, please contact our support team:
Live Chat: Accessible via the official FXTRADING.com website.
Email: [email protected]