When requesting a withdrawal on FXTRADING.com, you may encounter a 24-hour restriction. This restriction is a default security measure triggered in certain situations to protect your account from unauthorized actions. Below, we explain the scenarios in which this restriction applies, its purpose, and what you should do during and after the restriction period.
When Does the 24-Hour Withdrawal Restriction Apply?
The 24-hour withdrawal restriction is activated automatically under the following conditions:
Changing sensitive account details such as: In addition, changing your account password may also result in the temporary unavailability of withdrawal options for 24 hours, as part of security protocols.
Modifying your phone number
Changing or resetting your login password
Updating your email address
Binding or modifying your authentication app
Other sensitive security settings
Adding New Cryptocurrency Wallets:
When adding new cryptocurrency wallets to your Client Portal, it's important to understand the security measures in place to protect your funds.
Cryptocurrency Withdrawals:
If you add a new cryptocurrency wallet address and immediately request a withdrawal to this newly added address, a 24-hour cooling-off period will apply
This security measure helps verify the legitimacy of cryptocurrency wallet changes and protects your account
No Cooling-Off Period Applies When:
Withdrawing to previously registered cryptocurrency wallets
Using any withdrawal method other than a newly added cryptocurrency wallet (such as international wire transfers, local UnionPay transfers, Alipay, or other methods)
Adding new bank account details or other non-cryptocurrency withdrawal methods Additionally, certain withdrawal methods like UnionPay require a minimum account balance to enable the option.
Updating Your Wallet Address
To update your withdrawal wallet address, follow these steps:
Log in to your FXTRADING.com Client Portal
Navigate to the Payment Details section located on the left-hand sidebar
Here, you can edit, delete, or add a new wallet address according to your preferences
This process helps you maintain updated and accurate payment credentials, ensuring smooth withdrawal transactions.
Why Is a Cooldown Period Imposed?
The 24-hour restriction serves as a critical security feature designed to:
Prevent unauthorized withdrawals in case someone gains unauthorized access to your account
Offer a buffer period to verify any sensitive changes made to your account
By implementing this cooldown, FXTRADING.com ensures that your funds remain secure even in the event of suspicious account activities.
What You Should Know During the Restriction Period
While the withdrawal restriction is in effect:
The restriction will be lifted automatically after 24 hours. You do not need to take any additional actions or submit repeated withdrawal requests during this time
You can prepare any withdrawal transactions in advance and execute them once the restriction period ends
The policy applies universally to all users and under all applicable scenarios for consistency and security
Deposits remain unaffected, allowing users to continue adding funds to their account during the restriction period
In certain cases, withdrawal options may be hidden entirely, depending on the restriction scenario applied.
What Happens After the Restriction Period?
Once the 24-hour restriction has elapsed:
You can proceed with your withdrawal request as usual
Confirm that all your account details, including wallet addresses, are correct before submitting the transaction
This policy ensures the safety and integrity of your funds while minimizing disruption to your activities.
Follow these guidelines to better understand and navigate the 24-hour withdrawal restriction policy on FXTRADING.com. If you continue to experience issues or have specific concerns, contact the support team for further assistance. Additionally, access the Payment Details section on your FXTRADING.com Client Portal to manage your withdrawal wallet addresses effectively. For troubleshooting, ensure your account balance meets minimum thresholds and verify if any security holds are active, such as after a password change.