If you're unable to receive SMS verification codes for your FXTRADING.com account, this may be due to regulatory restrictions that prevent SMS delivery to specific regions. This article explains the key factors and provides alternative solutions.
Understanding Regulatory Restrictions on SMS Delivery
FXTRADING.com complies with international regulations and geo-permissions, which may limit SMS delivery to certain regions. As part of these compliance requirements:
Phone numbers with specific country codes may be unable to receive SMS verification codes
These restrictions are in place due to regulatory compliance requirements and geo-regulatory constraints
SMS delivery limitations help ensure adherence to international financial regulations
Known Affected Regions
Currently, users with phone numbers from certain regulated regions cannot use SMS-based verification. Specific examples include:
Syria (Country Code +963): SMS delivery to this region is blocked to adhere to regulatory guidelines
Other regions may also be affected based on evolving international compliance requirements
Note: The list of affected regions may change based on regulatory updates and international compliance standards.
Alternative Verification Solutions
If your phone number is from an affected region, consider the following options:
1. Contact Customer Support
Reach out to the FXTRADING.com support team for assistance with alternative verification methods
Our team can guide you through available options specific to your situation
Access support via Live Chat in your Client Portal or email [email protected]
2. Use an Alternate Phone Number
If possible, use a phone number from a non-restricted region for verification
Ensure the phone number is registered in your name for security purposes
3. Explore Other Verification Options
FXTRADING.com may offer email-based verification as an alternative to SMS
App-based authentication methods may be available depending on your account type
Contact our support team to learn about all available verification methods for your region
Additional Troubleshooting Steps
If you're experiencing SMS delivery issues but are not in a restricted region, try these steps:
Check Your Phone Signal: Ensure you have adequate mobile network coverage
Verify Phone Number: Confirm that the phone number registered with your account is correct and active
Check Message Filters: Some phones automatically filter or block messages from unknown senders
Wait and Retry: SMS delivery can sometimes be delayed; wait a few minutes before requesting a new code
Restart Your Device: A simple device restart can sometimes resolve SMS reception issues
Need Further Assistance?
For personalized support and guidance on account verification options:
Live Chat: Available through your Client Portal for immediate assistance
Email Support: Contact us at [email protected] with your account details
Our support team is committed to helping you find the best verification solution for your specific situation while maintaining the highest security standards.