To ensure compliance with international Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, we require verification of your residential address. This guide outlines the specific document requirements and compliance standards necessary for a successful Proof of Address (PoA) submission.
1. Primary Submission Requirements
All documents submitted for Proof of Address verification must meet the following strict criteria to be accepted by our compliance team:
Issue Date: The document must be issued within the last 3 months from the date of submission.
Legibility: The document must be clear and readable. It must display your full name, current residential address, and the logo or name of the issuing authority.
Document Integrity: You must upload a high-resolution scan or photo of the original physical document. Ensure all four corners of the page are visible. Screenshots, cropped images, or digitally altered documents will be rejected.
2. Accepted Document Types
We accept documentation issued by government bodies, utility providers, or regulated financial institutions.
A. Government-Issued Documents
Official documents issued by a government department or official agency including:
Official Government Statements or Bills.
Voter Registration confirmation.
Tax Bills or Tax Returns.
Official correspondence from a government authority containing your full address.
B. Utility Bills
Invoices from recognized public service or utility providers including:
Telecommunications: Monthly mobile phone statements or broadband/internet bills.
Utilities: Electricity, water, or gas service bills.
C. Banking and Financial Documents
Financial records issued by a regulated commercial bank including:
Bank Confirmation Letters.
Bank Statements or Transaction Histories.
Important Exclusion: We do not accept documents from digital-only "Neobanks" (e.g., virtual banks without physical branches) as valid Proof of Address. Please provide documents from traditional brick-and-mortar commercial banks.
3. Frequently Asked Questions (FAQ)
Can I use my ID or Passport as Proof of Address? In most cases, your Proof of Identity (PoI) and Proof of Address (PoA) must be two separate documents. If your government ID contains your current residential address and matches your registered details exactly, please contact our support team to verify if it can be used for both purposes.
Why was my document rejected? Common reasons for rejection include: the document is older than 3 months, the image is blurry, the issuing authority logo is missing, or the document was issued by an unsupported virtual bank.
Can I submit a PDF of an electronic bill? Yes. Original PDF files downloaded directly from your bank or utility provider’s official portal are acceptable.
4. Contact Support
If you encounter any issues during the document upload process or require further clarification regarding your specific document type, please contact our support team via:
Live Chat: Available on the Client Portal and official website.
Email Support: [email protected]