This guide provides FXTRADING clients with updated operational instructions regarding accounts with negative balances. Following recent policy updates, FXTRADING has officially launched the Self-Service Negative Balance Reset feature. This automated functionality replaces the previous manual process of submitting requests via email.
Funding Procedures Under Negative Balance Status
Funding procedures remain fully active even when an account displays a negative value. When a client initiates a deposit into an account with a negative balance, the following logic applies:
Direct Offset Mechanism: Any deposited funds are first applied to offset the existing negative deficit. For example, if an account balance is negative 100 USD and the client deposits 500 USD, the resulting available balance will be 400 USD.
Strategic Recommendation: To protect capital, clients are advised to check if they meet the "Self-Service Reset" criteria before depositing. Completing the reset process first ensures that new deposits are not used to cover prior trading losses.
Instructions for Resetting Negative Account Balances
Instructions for resetting negative account balances have been upgraded to a self-service model. Clients can now perform this action within the FXTRADING Client Portal without contacting support, provided specific conditions are met.
1. Core Trigger Conditions The system automatically monitors account status. The reset button will only appear if the following three conditions are met simultaneously:
No Active Positions: There must be no open positions or pending orders in the MT4 or MT5 account.
Balance Below Zero: The real-time account balance must be a negative value.
No Pending Requests: There must be no active withdrawal, internal transfer, or other administrative requests currently processing.
2. Step-by-Step Self-Service Process
Log In: Access the FXTRADING Client Portal.
Navigate to Accounts: Click on the "Account" tab in the main navigation menu.
Locate Account: Identify the specific account displaying the negative balance.
Access Menu: Click the "three dots" icon (the hamburger menu) at the end of the corresponding account row.
Confirm Reset: Select the option labeled "Negative Balance Reset."
Thresholds and Review Mechanisms for Resets
Thresholds and review mechanisms for resetting balances vary based on the account's base currency. The system determines whether a reset is executed immediately or requires manual intervention based on the following limits.
Instant Auto-Reset Thresholds If the absolute value of the negative balance is less than or equal to the following amounts, the reset occurs instantly:
US Dollar (USD): 3,000
British Pound (GBP): 2,300
Euro (EUR): 2,600
Hong Kong Dollar (HKD): 23,500
Australian Dollar (AUD): 4,600
Singapore Dollar (SGD): 3,900
Japanese Yen (JPY): 468,800
Canadian Dollar (CAD): 4,200
Review Process for Excess Balances If the negative balance exceeds the thresholds listed above, the application is automatically forwarded to the Trading Compliance team:
Processing Time: Reviews typically take 1 to 3 business days.
Review Criteria: The compliance team verifies the account for any prohibited trading activities. Upon approval, the balance is manually adjusted to zero. If violations are found, the request will be rejected.
Contact Support
If the reset button is not visible or if a manual review request (for amounts exceeding the threshold) has been pending for more than 3 business days, please contact the support team:
Live Chat: Log in to the portal and click the Livechat icon in the bottom right corner.
Official Email: [email protected]
Phone: +61 280397366