FXTRADING.com adheres to strict regulatory standards regarding data management and client communications. This article outlines our legal obligations for data retention and provides instructions on how to manage your marketing communication preferences.
1. Data Retention and Regulatory Compliance
FXTRADING.com Data Retention Policies are governed by international financial regulations designed to prevent financial crimes. In compliance with the Anti-Money Laundering and Counter-Terrorism Financing Act No. 13 of 2014 (Section 5, Article 19, Clause 3), we are legally mandated to maintain client information and account documentation for a minimum period of six (6) years following the completion of transactions.
Why Personal Information Cannot Be Deleted
Due to these statutory requirements, FXTRADING.com cannot fulfill requests for the immediate or complete deletion of personal data or account opening documents during the mandated six-year retention period. This data is preserved to ensure platform integrity and regulatory accountability.
2. Managing Communication Preferences
While legal requirements necessitate the retention of your data, you maintain control over your Communication Preferences. You may opt out of receiving non-essential marketing and promotional materials at any time.
Unsubscribing from Informational Emails
You may unsubscribe from the following categories of optional communications:
Daily Technical Analysis: Technical market insights and charting updates.
Market Updates: Periodic reports on market volatility and trends.
Newsletters: General company news and industry insights.
Promotional Offers: Exclusive bonuses or platform feature announcements.
How to Request Unsubscription
To opt out of informational emails, please follow these steps:
Direct Opt-Out: Click the "Unsubscribe" link provided at the bottom of any promotional email.
Email Request: Reply to our communication with a clear request to unsubscribe.
Note: There may be a short transition period after submitting your request during which you might still receive scheduled informational emails.
3. Mandatory Account Communications
Please note that certain communications are essential for the security and operation of your account. You cannot unsubscribe from the following system-generated notifications:
Security Alerts: Notifications regarding login attempts or password changes.
Verification Codes: Two-factor authentication (2FA) and identity verification emails.
Account Status: Critical updates regarding account activation or suspension.
Risk Control Warnings: Margin calls and essential risk management alerts.
4. Contact Support
If you have questions regarding data retention or require assistance with your communication settings, the FXTRADING.com Support Team is available through the following channels:
Service Hub: Submit a technical support ticket through our official portal.
Live Chat: Access real-time assistance via the website chat interface.
Email: Contact us at [email protected].